Shipping policy

Shipping Policy

At The Catalan Corner, we aim to provide you with a seamless shopping experience and deliver your handmade artisan products with care and efficiency. Please review our shipping policy below for all the details on shipping times, costs, and procedures.

Shipping Times

  • All orders are processed within 2-3 business days from the date of purchase.
  • As our products are handmade, please allow additional time for production if necessary. We will inform you if there are any delays.
  • Once your order is processed and shipped, you will receive a tracking number to monitor the status of your shipment.
  • Delivery times vary depending on your location. Typically, domestic orders take 5-7 business days to arrive, and international orders may take between 10-20 business days.

Shipping Costs

  • Shipping costs are calculated at checkout based on the weight of your order and the delivery destination.
  • We offer flat rate shipping for certain regions. Specific rates will be displayed during checkout.
  • Free shipping may be available for orders over [X amount], depending on your location. Please check our current promotions.

Shipping Carrier

  • We use reliable carriers such as Correos, DHL or SEUR to ship your orders.
  • Shipping methods include standard shipping and expedited options where available. You can choose your preferred shipping method at checkout.

International Shipping

  • We ship internationally to select countries. Please be aware that customs duties, taxes, or import fees may apply depending on your country. These fees are the responsibility of the customer and are not included in the shipping cost.
  • If you're unsure whether we ship to your country, please contact us at [contact email], and we'll be happy to assist you.

Order Tracking

  • Once your order has been shipped, you will receive a tracking number by email to follow your package’s journey.
  • Please note that once your order leaves our facility, shipping times are estimated and subject to the carrier’s schedule.

Lost or Damaged Shipments

  • If your order is lost or damaged during transit, please contact us immediately. We will assist in investigating the issue with the carrier and provide you with a solution, which may include a reissue of the order or a refund.

Contact us

If you have any questions or need assistance with your shipment, feel free to reach out to our customer service team at  hello@thecatalancorner.com.